Cloud confidence, delivered around the clock.
End-to-end support and cloud management designed for SaaS teams who need to move fast
About Support & Managed Services
Whether you need full-stack cloud management or just peace of mind after hours, our support model scales with your needs.
We combine automation with human expertise to ensure your AWS environment stays secure, efficient, and high-performing, day or night. Existing IDS Group managed service clients benefit from a seamless migration into our AWS-backed model, with no loss of continuity or service quality.
With over 12 years of delivering expert cloud services
The AWS-dedicated division of IDS Group, IDS Cloud understands what it takes to support fast-moving SaaS teams. Our senior engineers, each with over 25 years of industry experience, ensure your AWS environment is always ready for what’s next.
When your customers depend on your product, your infrastructure can’t afford to fall behind. We provide always-on AWS-certified expertise and proactive management, so you can keep building while we keep everything running smoothly.
Benefits of Support & Managed Services
Round-the-clock expertise
Get 24/7 access to AWS-certified engineers who know your stack and your business.
Proactive performance tuning
We monitor, fine-tune, and optimise your infrastructure continuously.
SaaS-focused service
Our managed services are built around the unique needs of SaaS companies scaling quickly and globally.
What makes IDS Cloud different?
We go beyond ticketing
You get strategic input, not just incident resolution, from a team that’s seen it all, including complex SaaS workloads and high-growth AWS environments.
Built to scale with you
As your platform grows, our services adapt, allowing you to stay agile, efficient, and always online.
A true extension of your team
We integrate closely with your workflows and team structure, providing a seamless support experience from experts who’ve been doing this for decades.
Talk to our cloud specialists
Martin Pownall
Client Services Director
Martin is the conduit between clients and our technical team, something he’s perfectly placed to do, having held senior roles throughout his career.
He’s designed intuitive, award winning, multi-channel experiences for private and public sector organisations. Our clients trust Martin to offer honest, balanced support throughout their projects.
Geordie Kingsbeer
Cloud Consultant
An avid surfer and cloud strategist, Geordie helps SaaS businesses and scale-ups adopt and optimise AWS with a commercial focus. He delivers scalable, secure, and cost-effective solutions that support business growth.
At IDS, he partners with clients to shape cloud strategies that drive real value, aligning technology with tangible outcomes on their digital transformation journey.
Rita Lutikova
Chief Programme Manager
Rita is a technically strong programme manager and a commercially astute business analyst. A certified PSM I Scrum Master, she is capable of juggling multiple different systems, processes and programmes at any one time.
She is a key facilitator between clients and colleagues whose commitment to supporting every member of the team, leads not just to successful project delivery but high satisfaction levels too.
Reliable, resilient, and ready to scale
See how we’ve helped SaaS companies maintain uptime, improve performance, and stay focused on product growth.
Let’s talk AWS
Let’s keep your cloud running strong
Ready for less stress and more stability? We’re here 24/7 to support your infrastructure and your ambitions.
Complete the form below and let’s talk.